Return policy

1. The 30-day return window

Email info@migao.shop within 30 calendar days after the order is delivered to request a return or exchange. The delivery date is the date shown by the carrier or other reliable delivery record. If a record is incorrect, tell us so we can review it.

Include your order number, the item you want to return, the reason, and whether you prefer a refund or exchange. For damage, a defect, or an incorrect item, photos can help us understand the issue. We will review the request and provide authorization and mailing instructions. If you contact us within the window, time spent waiting for our authorization will not by itself make that request late.

The 30-day period is a request window. Follow the mailing timing in the authorization. If no separate mailing deadline is provided, ask us before sending the parcel so the shipment and receiving details can be confirmed. Do not mail an item before receiving authorization.

2. Item condition and what to include

For an ordinary return or exchange, the bag must be clean and unused, with no signs of wear, stains, odors, scratches from use, alteration, or cleaning damage. Include straps, pouches, dust bags, and other accessories originally supplied with the item, together with original tags and packaging where supplied. You may inspect a bag as reasonably needed to decide whether to keep it; using it for daily carry is different from inspection.

Package the item securely to prevent damage in transit. Put the order number or return authorization reference inside the parcel. Do not attach a carrier label directly to the bag or its retail packaging if a separate protective shipping carton or mailer is needed.

If a condition issue was present on arrival, describe it in the initial request. The fact that an item arrived defective, damaged, or incorrect is not treated as customer wear. These cases are reviewed according to the facts and applicable law.

3. Discounted and clearance merchandise

Discounted and clearance merchandise is not eligible for a return or exchange simply because you changed your mind, prefer another color or style, or no longer need it. Review the item and its discount status before ordering.

This exclusion does not waive any rights you may have under applicable law for defective, misdescribed, damaged, or incorrect goods. Contact us about such an issue even if the item was discounted. We do not use a final-sale designation to avoid a legally required remedy.

4. Return shipping and fees

The buyer is responsible for paying return shipping for all returns, including returns involving a defect, damage, or an incorrect item, except where applicable law requires a different allocation. The cost is the actual rate charged by the return carrier you choose; Migao does not set a fixed return postage amount.

We do not provide free prepaid return labels under this policy. If a label is arranged through us by agreement, its cost and any agreed deduction must be disclosed to you before use. You may instead use a suitable carrier according to the authorization instructions.

We charge no restocking fee. Original outbound shipping is free, and we do not deduct a notional outbound shipping charge from an approved return refund. Return postage paid directly to a carrier is not refunded by Migao, except where required by law. Use a trackable return service and retain the receipt. Please contact us if a return parcel is lost so we can review the tracking information.

5. Authorized U.S. return address

Migao — Authorized Returns
8171 US Hwy 431 Ste E
Albertville, Alabama 35950
United States

This is a return receiving location, not our registered headquarters or a retail store. New orders ship from China. Please obtain approval at info@migao.shop before mailing, even if you already have this address. Include the return reference we provide so the parcel can be matched to your order.

Do not send returns to the address printed as the sender on the outbound parcel, or to our registered business address in China, unless we specifically instruct you to do so. An unidentifiable or unauthorized parcel can delay the review. Contact us if you have already mailed one so we can try to locate it.

6. Exchanges

We accept exchanges for eligible items requested within the same 30-day window. An exchange item must be clean, unused, and show no signs of wear. Discounted and clearance items are not eligible for change-of-mind exchanges. Contact info@migao.shop for approval and tell us the replacement style you want.

Exchange availability depends on stock. If the requested replacement is unavailable, we will discuss another available item or an eligible refund. Any price difference will be explained before the exchange is finalized. Return shipping is paid by the buyer; an approved replacement sent to a U.S. address receives our standard free outbound shipping.

We do not ship a replacement on the assumption that a return is eligible before it has been reviewed. Once approved, replacement preparation and delivery follow the Shipping Policy: 2 business days of processing and estimated 5–10 business days in transit from China via FedEx.

7. Inspection and refund timing

After the return is received, we inspect it and notify you of approval or the reason it does not meet the ordinary return conditions. If there is a disagreement about the condition or contents, we will explain the issue and give you a way to respond.

Approved refunds are returned to the original payment account within 10 business days after receipt, inspection, and approval. Business days are Monday through Friday, excluding relevant public holidays. The refund covers the amount actually paid for the approved returned merchandise, after any discount applied to that merchandise. There is no restocking deduction.

Refunds are not issued to a different person or an unrelated payment account. If the original payment method has expired or closed, contact its provider and tell us about the issue so the proper refund route can be reviewed. If the refund is not visible after 10 business days from approval, email info@migao.shop with the order number and approval message. We will help trace it with the payment provider.

If applicable law requires a quicker refund or a different remedy, that requirement takes precedence. A cancellation for an order that cannot be dispatched is handled promptly under the Shipping Policy and applicable law; it does not require you to wait for a nonexistent return parcel.

8. Damage, defects, missing items, and order errors

Contact us as soon as you reasonably discover an issue. Tell us what happened and retain packaging and available photos. For a wrong item, compare the item and the order confirmation and identify the difference. Do not attempt an irreversible repair or cleaning procedure before contacting us.

We will assess whether a return, replacement, refund, or another appropriate resolution is needed. Under our standard policy the buyer pays return shipping, including these cases, except where applicable law requires otherwise. Reporting guidance and ordinary return conditions do not limit a non-waivable legal remedy. We do not require customers to misstate a defect as a change-of-mind return.

9. Cancellations and questions

For an order that has not shipped, contact info@migao.shop immediately to request cancellation or a correction. We cannot guarantee interception after preparation or dispatch. See the Shipping Policy for the process.

For any return, exchange, or refund question, email info@migao.shop or call +1 256-486-2110. Keep the order confirmation and any return tracking until the matter is resolved.

Business identity and contact

Migao is operated by 杭州数商米糕科技有限公司 (Hangzhou Shushang Migao Technology Co., Ltd.; English rendering of the registered Chinese name). Legal representative: 陈钢 (Chen Gang).

Registered business address:
No. 387 Shijing Street, Jincheng Subdistrict, Lin’an District, Hangzhou, Zhejiang, China
浙江省杭州市临安区锦城街道石镜街387号

Email: info@migao.shop
Phone: +1 256-486-2110

Authorized U.S. return receiving address:
8171 US Hwy 431 Ste E
Albertville, Alabama 35950
United States
This is a return receiving address, not our registered headquarters, a retail store, or the origin of outbound shipments. Contact us for return authorization before mailing an item. Orders ship from China.