Terms of service

1. Our business and service area

Migao is an online store for handbags, totes, backpacks, and travel bags. We sell to customers in the United States only. Our registered business is in Hangzhou, China, and products are dispatched from China. The U.S. return receiving address is used for authorized returns and does not represent U.S. headquarters, a walk-in store, or domestic outbound inventory.

Business and contact details appear at the end of these terms and on our Contact Us page. If you need help understanding a product or a transaction before ordering, contact info@migao.shop.

2. Eligibility, accounts, and accurate information

You must be at least 18 years old or the age required to enter a binding purchase agreement in your jurisdiction. If you are under that age, a parent or legal guardian must make the purchase on your behalf.

Provide accurate and current contact, billing, and shipping information. You are responsible for safeguarding account credentials and for promptly telling us about suspected unauthorized account activity. Do not use another person’s identity or payment method without authorization. We may request proportionate information to verify an order or prevent fraud, but you should never email a password or complete card number.

An account is not a license to interfere with the store, access other customers’ information, or bypass purchasing restrictions. We may limit or suspend access for fraud, unlawful conduct, or a material breach of these terms. Doing so does not extinguish a refund or other obligation already owed to you.

3. Product descriptions and making a choice

Read the individual product page before checkout, including the offered color, material, construction, closure, carrying options, price, and availability. Features differ by style. A general collection description or buying guide does not add a feature to every product in that collection.

Device fit, carrying capacity, strap arrangements, weather resistance, and airline acceptance should not be assumed from a product name or photograph. Ask us if a detail essential to your purchase is missing. Screen settings and lighting can affect color appearance. This does not excuse a material misdescription or an incorrect item.

Lifestyle and editorial images on informational pages illustrate a mood or guide; they are not evidence of our production facilities, staff, or a product included in an order. The items purchased are the products and options identified in the order confirmation.

4. Prices, taxes, shipping costs, and payment

Prices and checkout totals are displayed in U.S. dollars. U.S. outbound shipping is free without a minimum order value. Migao covers applicable taxes and import duties, so no additional sales-tax or import-duty charge is payable by the customer under our policy. Check the final total and selected items before confirming payment.

Available payment methods are the methods actually displayed at checkout. Payment authorization and processing are handled through the providers made available there. We do not promise support for an unlisted payment method. Your bank or provider may apply its own currency conversion or foreign transaction fees under its agreement with you.

A discount applies only according to the offer displayed at the time of purchase. A product marked discounted or clearance is subject to the change-of-mind exclusion in our Return Policy. We do not introduce an undisclosed recurring purchase or subscription through an ordinary bag order. Price changes apply prospectively and do not retroactively increase the agreed total for an accepted order.

5. Orders, confirmation, and acceptance

Submitting checkout places an order with us. An automated receipt confirms that the order has been received; dispatch confirmation records acceptance for the items dispatched, subject to any mandatory law that determines contract formation differently. Payment may be authorized or collected during checkout as shown by the payment process.

We may be unable to fulfill an order because an item is unavailable, payment cannot be validated, the address cannot be served, a material listing error occurred, or the order presents a reasonable fraud concern. We will contact you using the details supplied and explain any cancellation or proposed correction. We will not silently replace an item or charge a higher price without your agreement.

If a paid order is canceled by us before dispatch, the amount paid for the canceled items is refunded to the original payment account promptly, subject to applicable refund timing requirements. A material listing error does not allow us to keep payment without supplying the agreed goods or offering a proper resolution.

6. Processing, delivery, and delay

Orders are dispatched from China via FedEx. Processing takes 2 business days after successful payment and complete order information. Estimated transit takes 5–10 business days after dispatch, in addition to processing. Business days exclude weekends and relevant public holidays. The overall estimate is approximately 7–12 business days.

Transit estimates are not guaranteed arrival dates. If we cannot dispatch within the promised processing period, we will tell you the revised timing and provide the choice to consent to the delay or cancel the unshipped order for a full, prompt refund as required by law.

Provide a correct deliverable address and contact us immediately about an error. We cannot guarantee interception after dispatch. For delayed, missing, or damaged parcels, contact us so we can investigate with the carrier. We do not use a carrier’s tracking record to automatically disclaim all responsibility for a delivery dispute. The full Shipping Policy applies.

7. Cancellation, returns, exchanges, and refunds

Request cancellation or an address correction immediately at info@migao.shop. We will help if preparation or dispatch has not progressed too far, but changes cannot be guaranteed once processing is underway.

Eligible return or exchange requests must be made within 30 calendar days of delivery, and prior email authorization is required. Ordinary returns must be clean and unused, without signs of wear. Discounted and clearance items are not eligible for change-of-mind returns or exchanges. Exchanges depend on availability.

Buyers pay return shipping for all returns, including defective, damaged, or incorrect goods, except where applicable law requires otherwise. There is no restocking fee. Approved refunds return to the original payment account within 10 business days after receipt, inspection, and approval. The Return Policy provides the address, condition rules, instructions, and exceptions for non-waivable legal rights.

8. Proper use and care

Use each bag for its intended carrying purpose and avoid overloading it. No general description promises an unlimited weight capacity, waterproof performance, theft prevention, or protection of electronic devices against impact. Check any specific product instructions and follow a conservative care method suitable for the listed material.

Our Bag Care guide offers general material guidance. It does not replace a product-specific care label or a specialist’s assessment. Ordinary wear, improper use, staining, or damage caused by unsuitable cleaning differs from an issue present at delivery; applicable statutory rights remain unaffected.

9. Site content and intellectual property

The store’s text, layout, graphics, images, and brand identifiers are protected by applicable intellectual property rights held by us or the relevant rights holders. You may browse the site and retain order records for personal use. Copying or republishing content for commercial purposes requires permission from the appropriate rights holder.

Do not represent yourself as Migao, falsely imply an affiliation, remove rights notices, or use our content to mislead customers. Links to other websites are offered for convenience where relevant and do not mean that we control those websites or endorse every part of their content.

10. Reviews and other submissions

If you submit a review or other content, it should reflect your own experience and must not contain unlawful material, confidential information, impersonation, malware, or content that violates another person’s rights. Do not include private information about another person without permission.

You keep ownership of your submission. You give us a nonexclusive permission to display and reproduce it as needed to operate the review or customer-service feature through which you submitted it. A private support message is not automatically treated as permission for unrelated public advertising. We may moderate unlawful or irrelevant content; moderation should not turn an unfavorable genuine experience into a fabricated favorable one.

11. Prohibited conduct and store availability

Do not attack the site, introduce malicious code, attempt unauthorized access, harvest other users’ personal information, misuse payment tools, or interfere with checkout or security functions. Automated access must respect applicable law and may not impair the service.

We aim to keep the store available, but maintenance, service-provider outages, or other disruptions may interrupt browsing. We may correct errors and improve the site. A site update or outage does not cancel an existing duty to deliver an accepted order, refund money, or resolve a legitimate claim.

12. Privacy and external services

Our Privacy Policy explains how personal information is handled, including order fulfillment, service providers, cookies, Google Analytics, and Google Ads conversion tracking. The privacy notice provides information; it does not replace any separate consent required by law.

Payment providers, carriers, and linked websites may have their own notices and terms for their respective services. We remain responsible for obligations that apply to us, rather than transferring all responsibility for your order to a third party.

13. Legal rights and responsibility

We are responsible for the promises made in our product descriptions, order terms, and policies, subject to applicable law. Nothing in these terms excludes liability or a warranty that cannot lawfully be excluded, including mandatory consumer protections, responsibility for fraud, or any other non-excludable liability.

To the extent permitted by applicable law, we are not responsible for losses that are not reasonably foreseeable consequences of a breach or for losses resulting solely from misuse of the site or products. This does not limit an entitlement to a refund, replacement, or other remedy required by law. We do not require a blanket waiver of statutory warranty rights as a condition of shopping.

You are responsible for harm caused by your own unlawful misuse, fraud, or infringement to the extent applicable law provides. These terms do not create an unlimited obligation for you to defend us against unrelated third-party claims.

14. Disputes and applicable law

Please contact info@migao.shop with the order number and a description of a dispute so we can seek a practical resolution. You retain the ability to use complaint channels, payment-provider dispute procedures, or courts available under applicable law. These terms do not impose mandatory arbitration or a class-action waiver.

The governing law and available forum are determined by applicable conflict-of-law and consumer-protection rules. Your non-waivable rights under applicable U.S. federal and state consumer law remain intact even though the seller is based in China. No provision requires you to give up a remedy that the law prohibits us from excluding.

15. Changes, severability, and communications

The last-updated date identifies this version. Changes to policies apply to future transactions unless a change is required by law or you agree otherwise; we will not retroactively reduce a right attached to an existing order simply by editing this page. Material notices will be provided as required by law.

If a provision is invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law. Failure to enforce a term on one occasion does not automatically waive it in every future case. The order details and applicable published policies form the relevant agreement, subject to mandatory law.

Order, delivery, and service communications may be sent electronically to the contact details you provide. Marketing choices are separate and are described in the Privacy Policy. Questions about these terms may be sent to info@migao.shop or raised by phone at +1 256-486-2110.

Business identity and contact

Migao is operated by 杭州数商米糕科技有限公司 (Hangzhou Shushang Migao Technology Co., Ltd.; English rendering of the registered Chinese name). Legal representative: 陈钢 (Chen Gang).

Registered business address:
No. 387 Shijing Street, Jincheng Subdistrict, Lin’an District, Hangzhou, Zhejiang, China
浙江省杭州市临安区锦城街道石镜街387号

Email: info@migao.shop
Phone: +1 256-486-2110

Authorized U.S. return receiving address:
8171 US Hwy 431 Ste E
Albertville, Alabama 35950
United States
This is a return receiving address, not our registered headquarters, a retail store, or the origin of outbound shipments. Contact us for return authorization before mailing an item. Orders ship from China.