Last updated: November 3, 2026
This Shipping Policy applies to orders placed with Migao for delivery within the United States. Read it before ordering so you understand where parcels originate, the delivery estimate, and the costs included in your purchase.
| Shipping detail | Our policy |
|---|---|
| Service area | United States only, including all 50 states. No shipping outside the United States. |
| Shipping charge | Free U.S. shipping. No minimum order value. |
| Dispatch location | China. New orders do not ship from our Alabama return receiving address. |
| Carrier | FedEx. |
| Processing | 2 business days after successful payment and receipt of complete, valid order details. |
| Transit | Estimated 5–10 business days after dispatch. Processing is additional. |
| Estimated overall timing | Approximately 7–12 business days including processing and transit; this is an estimate, not a guaranteed delivery date. |
| Taxes and import duties | Covered by Migao. No additional sales-tax or import-duty charge is payable by the customer under this policy. |
1. Where we deliver
We serve U.S. customers only and offer free shipping across the United States. Enter a complete deliverable street address, including apartment or suite number where relevant, and a phone number that can be used for delivery questions.
FedEx service availability depends on the exact destination. If you need delivery to a P.O. box, APO/FPO/DPO address, U.S. territory, or another destination that may not support the stated FedEx service, contact info@migao.shop before ordering. We do not promise a delivery service that the carrier cannot provide. If an accepted order cannot be delivered to the supplied address, we will contact you to arrange a supported address or cancel and refund the unshipped order. No unannounced delivery surcharge will be added.
2. Processing time
Order processing takes 2 business days. Processing includes checking order details, preparing the parcel, and handing it to the carrier. It begins after successful payment and complete, valid order information are available. Business days mean Monday through Friday, excluding public holidays affecting processing or delivery; weekends are not counted.
If payment verification or incomplete delivery details prevent preparation, we will contact you. The processing period and the transit period are separate. A shipping label or tracking number may appear before the carrier has physically received the parcel. The transit estimate starts after dispatch, not when a label is created.
3. Carrier and transit estimate
We ship with FedEx from China. Estimated transportation time is 5–10 business days after dispatch. Together with 2 business days of processing, the usual planning estimate is approximately 7–12 business days.
Transit times are estimates. Weather, customs inspection, public holidays, carrier disruptions, and the destination can affect the actual arrival date. We do not present these estimates as a guaranteed arrival date or promise delivery for a specific event. Contact us before purchasing if you need an order for a particular date.
If we cannot dispatch within the stated processing period, we will notify you, explain the revised shipment timing, and offer the choice to agree to a delay or cancel the unshipped order for a full, prompt refund as required by applicable law. We will not substitute an indefinite delay for that choice.
4. Shipping charges, taxes, and customs
U.S. shipping is free with no minimum purchase. Migao covers applicable taxes and import duties. We do not charge customers a separate shipping, handling, sales-tax, or import-duty amount for an order covered by this policy. Product prices and the final order total are shown in U.S. dollars at checkout.
Parcels cross an international border and may be inspected by customs. A customs inspection does not change our policy that applicable taxes and import duties are covered by the seller. If FedEx or another party asks you to pay a customs or import charge for a Migao parcel, contact info@migao.shop with the order number and a copy of the request before paying, so we can help resolve it.
Your bank or payment provider may independently apply a currency conversion or foreign transaction charge under its own terms. Such bank fees are not shipping fees charged by Migao.
5. Tracking and separate parcels
After dispatch, we provide the available shipping confirmation and tracking details using the contact information supplied with the order. Carrier tracking may take time to show the first physical scan. Check spam or junk folders if you cannot find the confirmation, and contact us for assistance.
If an order is sent in more than one parcel, we will provide the available tracking information for each parcel. You will not pay additional outbound shipping for a split shipment. An item in a separate parcel may arrive on a different day.
6. Address corrections and cancellations
Check the full address before checkout. If you notice a mistake or want to cancel, contact info@migao.shop immediately with the order number and requested correction. We can cancel or correct an order if it has not progressed too far in preparation or dispatch. We cannot guarantee a change once processing is underway, and we cannot promise to intercept a parcel already with the carrier.
If a parcel has already shipped, the Return Policy may apply after delivery. A delivery problem caused by an address issue will be reviewed with you; any proposed new shipment or cost requires your agreement. We do not impose an undisclosed automatic redelivery fee.
7. Delayed, missing, or damaged deliveries
If tracking stops updating, a parcel is overdue, or the carrier reports a delivery you have not received, email info@migao.shop with your order number and tracking details. Check whether another household member, building manager, or reception desk accepted the parcel, and confirm the address shown in your order. We will help investigate with the carrier. A tracking status does not remove rights you may have for an order that was not properly delivered.
For visible damage, missing contents, or the wrong item, keep the packaging and take photos when reasonably possible. Contact us as soon as you discover the issue so it can be investigated. Do not send anything back without authorization. The Return Policy explains return conditions, customer-paid return shipping, and refunds. We will work with you on the appropriate resolution for a lost, incorrect, or damaged order, subject to applicable law.
8. Questions and related policies
Email info@migao.shop or call +1 256-486-2110. For returns, exchanges, and refund timing, read our Return Policy. For the terms governing purchases, read our Terms of Service.
Business identity and contact
Migao is operated by 杭州数商米糕科技有限公司 (Hangzhou Shushang Migao Technology Co., Ltd.; English rendering of the registered Chinese name). Legal representative: 陈钢 (Chen Gang).
Registered business address:
No. 387 Shijing Street, Jincheng Subdistrict, Lin’an District, Hangzhou, Zhejiang, China
浙江省杭州市临安区锦城街道石镜街387号
Email: info@migao.shop
Phone: +1 256-486-2110
Authorized U.S. return receiving address:
8171 US Hwy 431 Ste E
Albertville, Alabama 35950
United States
This is a return receiving address, not our registered headquarters, a retail store, or the origin of outbound shipments. Contact us for return authorization before mailing an item. Orders ship from China.